Customer Service in Printing
A $20,000 print job sits finished on pallets, having just been delivered to the client’s designated mail house. The client’s deadline looms. Then the call comes: “We can’t inkjet addresses onto this coating.” The entire campaign grinds to a halt, forcing either an expensive reprint of the mail piece or costly labeling workarounds that double…
The printing industry stands at a crossroads in 2025 with large-scale print houses accelerating the industry’s consolidation of smaller print shops and thus reducing the remaining choices available to businesses to manage their printing needs. As big box printers continue acquiring smaller printing companies, the negative impact on quality printing and customer service grows increasingly…